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Freelance English/Thai Social Customer Care Moderator

RESPONSIBILITIES/JOB ROLE:
  • Provide friendly and efficient support across Facebook, Twitter and Instagram
  • Promote Badoo as a personable brand that takes care of their users by resolving all enquiries through our social media accounts
  • To ensure that users feel heard and understood when contacting us by thoroughly reviewing their enquiry and reporting any relevant feedback to Badoo teams
  • Troubleshoot users issues and report any technical issues promptly for resolution
  • Accurately record feedback, topics of conversation and user sentiment for further analysis
REQUIRED EXPERIENCE, KNOWLEDGE AND SKILLS:
  • High level of spoken and written fluency in English and Thai
  • Knowledge of other languages is desirable
  • In tune with current events and social media trends
  • Accurate spelling & grammar
  • Committed and able to work independently
  • Great eye for detail
  • Tech savvy
  • Thorough knowledge on Badoo, as well as social media platforms
  • Multimedia literate with sound computer skills
  • Experience in a similar role is advantageous
About you::
  • Self-motivated and energetic
  • Innovative and logical approach to problem solving
  • Flexible schedule
  • Ability to work remotely from home
  • A desire to contribute to the growth and development of a major brand
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