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Antispam Operations Manager

Badoo is seeking an Operations Manager to work closely with our security team – a small and very talented team that fights against spammers/scammers, repelling thousands of attacks on Badoo each day. The core focus of this role will be to control anti-spam moderation processes, oversee moderators work, measure and improve quality.
Job Role:
  • Oversee and control work of 60+ freelance moderators, improve moderation quality, lead hiring and training processes
  • Define, implement and improve moderation processes
  • Seek ways of automating manual workload
  • Leverage existing tools to keep system working in line with defined KPI’s
  • Work closely with engineering team in order to optimise and improve the anti-spam systems
  • Work closely with the Anti-Spam Product Manager to improve moderation processes
Required experience:
  • Written and verbal fluency in both English and Russian essential
  • Team leadership experience, ideally with experience managing a remote/freelance workforce
  • Background working with large online social projects
  • Experience working with an in-house development team with rapid release cycles
  • Excellent communication and negotiating skills
  • Engaging and able to motivate others to achieve goals
  • Understanding of modern spam/scam vectors and defence methods desirable
  • Previous management of technical workflows/technical implementation desirable
  • Solution focused and able to translate business requirements into technical specifications
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